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Originally Reported by Road to VR, Meta is currently Pausing shipments of its elite strap with battery for Quest 3 due to systematic user reports of a charging issue that makes the battery (The key component of the accessory) effectively useless.

However, despite being taken “off the market”, Meta is still selling these devices.

Meta Quest 3 Elite Strap with Battery for sale as of November 28th, 2023

The Issue at Hand: Exploring the Widespread Charging Fault in Meta's Quest 3 Elite Battery Strap

The widespread charging fault in Meta’s Quest 3 Elite Battery Strap has become a pressing issue that needs immediate attention. Customers have been reporting a recurring battery strap malfunction, specifically related to the charging process. This technical glitch has caused frustration and inconvenience for users who rely on their Meta Quest 3 Elite for virtual reality experiences.

Numerous customer complaints have shed light on the severity of this issue, indicating that it is not an isolated incident but rather a widespread problem affecting a significant number of users. The frequency of these reports suggests that there may be an inherent flaw in the design or manufacturing process of the battery strap.

It is crucial for Meta to address this matter promptly and transparently. By acknowledging and taking responsibility for the charging fault, they can instill confidence in their customers and demonstrate their commitment to delivering high-quality products. Finding a swift resolution to this issue will not only restore customer satisfaction but also uphold Meta’s reputation as a leading provider of virtual reality technology.

Why Meta is Still Selling the Quest 3 Elite Battery Strap

Communication with customers has not aparently been a top priority for Meta throughout this process. Their temporary pause of sales has since been removed and Meta is not recalling the devices. Rather, official retail partners like Target and Best Buy have opted to remove the device from store shelves

Meta's History of Faulty Head Straps

Meta has unfortunately encountered manufacturing issues with their Elite Strap line before. The initial release for Quest 2 in 2020 saw both the Elite Strap and Elite Strap with Battery experiencing premature breakage caused by design flaws. These flaws resulted in the plastic struts of the devices spontaneously cracking.

However, Meta took responsibility for these issues and extended the warranty of both variants once they resumed sales later in 2020, which was around two months after halting shipments of faulty units.

That being said, it’s not particularly comforting that Meta is having issues with such a simple device, given that Apple will be releasing its own VR competitor soon enough.

What do you think? Is the history of Meta’s device system failures enough to make you wait for Apple’s Vision Pro?

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